Vivo Vacation Rental and Property Management Company (VVR) is a boutique property management and vacation rental business in Puerto Escondido, Oaxaca, founded by Brian Fitzgerald.

VVR seeks to distinguish itself by providing the quality of care clients expect from a major property management firm and the personal attention clients require from a dedicated manager. Brian brings over 25 years of real estate and property management experience, four (4) years in Mexico.

Unlike many larger companies, VVR focuses solely on property management and vacation rentals, allowing us to provide our clients with more tailored service. Only through this type of personal attention can VVR hope to cultivate long-lasting relationships with its clients.

 

PROPERTY MANAGEMENT SERVICES

Weekly Inspections

VVR conducts weekly inspections of each unit to ensure proper upkeep and maintenance. Inspections include but are not limited to:

• Airing out of the unit
• Dehumidifier /Humidifier maintenance
• Toilet flush
• Running of water taps
• Verifying the correct functionality of all appliances
• Detection of maintenance needs
• Exterior inspection for vandalism
• Plant watering

 VVR will coordinate all maintenance and renovation projects at no cost to our owners. If our employee needs to be on site, VVR charges $50 per hour for the time spent supervising. We will also provide access to the property for repair, pest control, and/or delivery of persons or packages.

Preventative Maintenance

To help reduce the need for reactive maintenance work, VVR implements a proactive preventive maintenance program. If problems are avoided before they occur, we can reduce the owner’s costs and help safeguard and increase the life span of the property and its furniture, fixtures, and appliances. Our program includes but is not limited to:

• Monthly inspection of air conditioning filter(s);
• Decongestion of the shower and faucet head; and
• Monthly plumbing checks for leaks and drips.

 

 Bill Payment and Monthly Statements

Upon signing a property management agreement with VVR, each owner must send VVR a deposit. The deposit is placed in a separate owner’s account and used to pay any expenses associated with the property's use, including utilities, commissions, and condo fees. VVR requires that a minimum balance of $500.00 USD always be maintained in the account. This allows VVR to pay for home-related bills effectively and efficiently. 

VVR will maintain a proper bookkeeping system to ensure the accuracy of the owner’s account. Detailed monthly statements outlining all receipts, expenses and charges to the account will be provided to the owner monthly via electronic mail.

 

VACATION RENTAL SERVICES

SERVICES

VVR offers a highly competitive vacation rental service aimed at maximizing rental income for owners and offering our guests a diverse array of rental properties. Our goal is to market each property like it was our own. We own http://vivovacationrental.com Which we will focus on branding and search engine optimization to drive even more traffic to your listing on our webpage.   A higher percentage of rentals per year means happier clients and ultimately a better relationship between VVR and its clients.

 

Marketing

The first step in effectively renting a unit involves proper marketing. The more potential renters who view a property listing the more likely that unit will be rented. VVR will take professional quality photos of the unit at no cost to you, write detailed and persuasive descriptions, including amenities and rental policies, and will list the unit on its own page on our website, http://vivovacationrental.com. This page will serve as the primary marketing portal for the property. Potential renters will also be able to view the reservation calendar and to make reservations online. The ultimate goal is to paint your property in its best light and to make the reservation process as easy as possible.

Establishing appropriate rental rates is another key factor in marketing. Price it too high and potential rentals will be forfeited; price it too low and rental income is not being maximized. With the owners input, VVR will price each unit to maximize profits based on market research and our veteran Puerto Escondido contacts.

Owners also have the option of selecting our enhanced marketing program. VVR will send each Owner a list of recommended annual-fee vacation-by-owner websites, which have established success in generating inquiries. VVR will set up the listings approved by the Owner, answer rental inquiries generated by these websites and will charge the Owner the fee charged by these sites without mark-up. The annual cost of this service ranges from roughly $240 to $800 USD depending on the level of marketing desired. VVR feels this service is invaluable and highly recommends investing in this feature to generate the highest number of rentals.

Calendar Management

Although each property is listed on many vacation websites, VVR retains ultimate control of the calendar. This helps to avoid double bookings. It also aids in effectively booking each unit as frequently as possible. When guests experience a pleasant and hassle free stay it helps to assure they’ll book again and may refer friends and family.

 

Guest Services

 VVR will provide all vacation rental guests with the following services:

• Personalized check-in and check-out, including a property tour and overview of how to use the appliances
• A welcome package outlining local information such as restaurants, tours, activities and a brief history of Vivo, Puerto Escondido and Oaxaca
• Assisting in obtaining transportation to and from the airport
• Optional laundry service during occupancy charged to the renter at competitive rates
• Optional maid service during occupancy charged to the renter at competitive rates
• Household cleaning products and individual bath soaps are supplied by VVR
• Paper products including, toilet paper, roll paper towels, trash bags and waste can liners are supplied by VVR

 

Inspections

In addition to weekly inspections, VVR inspects each property before and after every vacation rental. The pre and post-occupancy checks help to ensure guests arrive at an impeccably maintained property with all of the appliances and fixtures functioning and all of the inventory items physically present.

 

Cleaning

The property will be cleaned before and after each vacation rental and the linens washed. The cost of this service is charged to the owner’s account at competitive rates. VVR provides all trash bags, toilet paper, paper towels and household cleaning liquids at no cost to the owner. Replacement of mops, brooms, buckets and squeegees will be charged to the owner’s account at competitive rates. Both dish and laundry soap will also be provided, and charged to the owner’s account.

 

Laundry

Due to time constraints, linens can be washed outside the property. The cost of this service is charged to the owner’s account at competitive rates.

 

Guest Opinions

Upon checkout, guests receive our Guest Questionnaire via electronic mail. Feedback ensures that each unit meets and hopefully exceeds expectations. Information obtained is kept on file and used for future reference. Data collected also helps with ongoing marketing. This information will be made available to the owners via electronic mail at their request.

Utility Accounts and Accounts for Other Services

VVR will gladly assist its clients with opening utility and other contracted service accounts.

 

Customer Service

VVR is available to our clients Monday – Friday 9am – 5pm and Saturdays 9am – 1pm CDT. During non business hours, please feel free to send us an email. In case of emergencies, we are available via cell phone 24/7.

 

Furnishing

With excellent local knowledge of all retail options, VVR offers the service of completely furnishing our owner’s properties. We take full charge of choosing, negotiating, purchasing and coordinating the delivery and installation of furniture and fixtures. VVR will charge a 15% commission or $50/hour for the full coordination of furnishing a property. If an owner solely requires VVR to organize and oversee the delivery and installation of such furniture and fixtures, VVR charges $50 per hour for the time spent waiting and supervising.

 

Cleaning

Each home will be cleaned once monthly, if unoccupied for more than 30 calendar days. Cleaning shall include, but not be limited to: sweeping and mopping of all floors, cleaning and disinfecting the bathroom, including the toilets and showers, washing the windows, cleaning all chrome, glass and woodwork, dusting and washing and sweeping any outdoor patio spaces.

 

Fumigation

Fumigation will be performed on a monthly basis. Prevention is the key in fumigation; keep the pests at bay before they take over your home. Any fumigation performed less than once every two months generally leads to cockroach infestation and consequently unhappy guests. The cost of such fumigation will be charged to the owner’s account at competitive rates.

 

Window Washing

To the extent our maids can clean your windows within normal reach, they will do so at no charge during their routine visits. Any windows that require extra attention due to either their inaccessibility or propensity to remain soiled will be cleaned as needed and charged to the owner’s account at competitive rates. 

 

Hurricane Prevention

Properties with custom made hurricane shutters will not be charged extra for hurricane prevention. Home without custom protection will be charged for hurricane prevention at competitive rates.